Cancellation Policy
All cancellation requests must be submitted in writing to Vela Private Tour via email or official messaging channels. Refunds will be processed according to the following conditions:
· Cancellation more than 30 days before arrival: A full refund will be issued, minus actual non-refundable expenses already incurred on your behalf (e.g., non-refundable hotel deposits, private transport bookings, or advance venue admission fees). Official receipts/vouchers for these costs will be provided.
· Cancellation 15 – 29 days before arrival: A 50% refund of the total tour cost will be issued, or the remaining balance after deducting actual incurred expenses, whichever is lower.
· Cancellation 0 – 14 days before arrival: No refund will be provided under any circumstances.
· Non-Refundable Expenses: Any special advance bookings, seasonal hotel deposits, or customized experiences specified as "Non-Refundable" at the time of purchase cannot be refunded regardless of the cancellation date.
· Force Majeure: In the event of unforeseen circumstances beyond our control (e.g., severe natural disasters, sudden government restrictions, or airport closures), actual non-refundable costs incurred with third-party suppliers will be deducted, and the remaining balance will be refunded or applied as credit for future travel.
General Terms & Conditions
1. Unused Services & Partial Refunds: As our itineraries are customized on a private package basis, no refunds or credits will be issued for unused portions of the tour (such as meals, missed sightseeing, or early departure) after the tour has commenced.
2. Acceptance of Terms: Payment of the 50% deposit constitutes full acceptance and agreement to all terms and conditions outlined by Vela Private Tour.
3. Refund Processing Time: Approved refunds will be processed via original payment method or bank transfer within 7–14 business days after receiving complete bank details and documentation.
4. Itinerary Adjustments: Vela Private Tour reserves the right to modify daily itineraries due to local traffic conditions, force majeure, or site closures to ensure the safety, comfort, and best interest of our guests.
5. Immigration & Entry Requirements: Guests are responsible for obtaining valid passports, visas, and complying with Thai entry regulations. Vela Private Tour cannot be held responsible for entry refusal by immigration officers, and no refunds will be made in such cases.
